Frequently Asked Questions (FAQ)

Welcome to our FAQ section. We've gathered the most common questions to help you shop with ease and confidence.

🧺 1. What sizes do you offer?

We offer sizes ranging from XS to XL depending on the garment. Each product includes a detailed Size Guide to help you choose your perfect fit.

📦 2. When will my order ship?

All orders are typically processed within 1–3 business days. Once shipped, you’ll receive a tracking number via email.

🌍 3. Do you ship internationally?

Yes! We currently ship worldwide. International shipping rates and delivery times vary depending on your location and will be calculated at checkout.

🔁 4. What’s your return policy?

We accept returns within 14 days of delivery. Items must be unused, in original packaging, and tags intact. Visit our Returns & Exchanges page for full instructions.

📮 5. How do I track my order?

You’ll receive a tracking link via email once your order has shipped. You can also track your order on our Track Order page.

✉️ 6. I received the wrong item or my order is damaged. What should I do?

We're so sorry! Please contact our support team at support@loopnfiber.com with your order number and photos, and we’ll fix it right away.

👕 7. How should I care for my knitwear?

To preserve softness and shape, we recommend gentle hand wash or machine wash on a delicate cycle, using cold water and mild detergent. Lay flat to dry.

💳 8. What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. All payments are 100% secure.

📦 9. Can I change or cancel my order after placing it?

If your order hasn't been shipped yet, we’ll do our best to accommodate changes. Email us at support@loopnfiber.com as soon as possible.

🧣 10. Do you offer gift packaging?

Yes! Just select the "Gift Wrap" option at checkout and we’ll package your items in our signature eco-friendly wrap.