Customer Care

We’re here to make your Loop & Fiber experience seamless from start to finish. If you ever need help, feel free to reach out — we’re always just a message away.

FAQ

Got questions? We’ve got answers.
Visit our FAQ page to find quick solutions to common questions about sizing, materials, order updates, and more.

Shipping & Delivery

We ship with care.

Orders are processed within 1–2 business days.

Delivery takes 3–7 days depending on your location.

You’ll receive a tracking link as soon as your order ships.

For full details, see our Shipping Policy.

Returns & Exchanges

Changed your mind? No worries.
We accept returns and exchanges within 14 days of delivery. Items must be unworn, unwashed, and in original packaging.
Start your return via our Returns Portal.

📌 Note: Return shipping costs are the customer’s responsibility unless the item was faulty or incorrect.

Track Order

Check your order status anytime.
Just enter your order number and email on our Order Tracking Page to see live updates.

Contact Support

Need help with something else?
Our friendly team is here Monday–Friday, 9am–6pm (GMT).
📧 Email us at: support@loopnfiber.com

We’ll get back to you within 24 hours — usually sooner.